Frequently Asked Questions

Q: What happens after the initial assessment if my child is eligible for services?
A: Services typically begin within 2–3 weeks but may take up to 60 days after the initial assessment is completed. If you do not hear from the clinician or your child is not seen at school within that time frame, please contact DMCC at (760) 955-3601 to request an update from your child’s clinician.

Q: Who needs to attend the initial assessment?
A: The assessment will take place either in person or via Zoom. Both the legal guardian and the child must be present at the time of the scheduled assessment. If you are more than 15 minutes late to the assessment it may be cancelled, and you will need to contact our office to reschedule. The assessment may take about two hours, sometimes longer if additional issues arise. If you or the client are feeling ill, please contact our office to cancel the assessment. Reminder: If you are completing the assessment in the office while your child is in the SATS program, please bring a book, tablet, or other item to keep them occupied during the parent portion. If you need a school note for this appointment, please inform the clinician at the time of assessment. If you are completing the session via telehealth, we would like to remind you to be in a private area during your appointment. Our Desert Mountain Children’s Center (DMCC) protocol asks that you are not operating a vehicle during the time of your assessment for the safety of all participants. If you are operating a vehicle at the time of your scheduled assessment, the assessment will need to be rescheduled.

Q: My child has been referred for an assessment. What does the process involve?
A: The assessment process involves gathering information about your child’s strengths, challenges, and needs through interviews, observations, and standardized tools. The clinician will then collaborate with you on the problems and needs that should be addressed in therapy.

Q: I was not provided a copy of the initial assessment. Where can I get a copy of the assessment?
A: You can request a copy of the initial assessment by completing a Medical Records Request form. Please contact DMCC at (760) 955-3601 for assistance.

Q: My child had an assessment, and the clinician said he/she did not qualify for services. I disagree and feel my child could benefit from services. What do I do?
A: If you disagree with the assessment results, please contact DMCC to discuss your concerns. You may request a re-evaluation or be referred to an outside provider for a second opinion.

Q: What type of insurance do you accept?
A: DMCC accepts Medi-Cal (IEHP, Molina, Kaiser Medi-Cal), TRICARE, or Individualized Education Plan (IEP) services. Contact your local DMCC office to confirm your child’s eligibility. Our Big Bear office offers a sliding scale option. We have a list of community resources available that we can provide, or you may call 211 for further resources.

Q: How do I pay for services?
A: Services are typically covered by eligible insurance plans. Please contact your local DMCC office to confirm your child’s coverage.

Q: Is DMCC services free?
A: DMCC accepts Medi-Cal (IEHP, Molina, Kaiser Medi-Cal), TRICARE, or Individualized Education Plan (IEP) services. Contact your local DMCC office to confirm your child’s eligibility. Our Big Bear office offers a sliding scale option. We have a list of community resources available that we can provide, or you may call 211 for further resources.

Q: Do you take private insurance?
A: DMCC accepts Medi-Cal (IEHP, Molina, Kaiser Medi-Cal), TRICARE, or Individualized Education Plan (IEP) services. Contact your local DMCC office to confirm your child’s eligibility. Our Big Bear office offers a sliding scale option. We have a list of community resources available that we can provide, or you may call 211 for further resources.

Q: Why does my child get referred out because we have private insurance?
A: DMCC services are primarily available to children with Medi-Cal, TRICARE, or an IEP. If your child has private insurance, we recommend contacting your insurance provider to find a mental health provider in their network.

Immediate Crisis (Risk of Harm)

Call 911
If there is an immediate risk of harm to yourself or others, call 911 right away.
Be sure to clearly state that it is a mental health emergency and request responders with Crisis Intervention Team (CIT) training, if available.

Non-Immediate Crisis (Support Without Immediate Danger)

Call or Text 988 – Suicide & Crisis Lifeline
The 988 Lifeline connects you with trained counselors who provide confidential emotional support and resources for you or a loved one.

DMCC has an after-hours hotline at (760) 946-5135. Additionally, inform your child’s clinician of your concerns for further risk assessment and referrals.

Q: What is the difference between the DMSELPA office and the DMCC office?
A: The DMSELPA office is a support service office for member school districts and charter schools (also known as local education agencies). It serves as a resource to the community on issues related to special education, prevention and intervention supports, and behavioral health supports for all students.

The DMCC is a children’s mental health agency that has a memorandum of understanding with the DMSELPA to provide Educationally Related Mental Health Services to children with Individualized Education Programs. DMCC also offers a range of comprehensive mental and behavioral health services to children, youth, families, schools, and communities. While most services for children and youth are delivered within the school setting, we also provide support at home, at any of our three DMCC office locations, or within the community as needed.

Q: What is the age range for children to receive services?
A: DMCC serves children and youth from birth through 21.

Q: What areas does DMCC serve?
A: DMCC serves the following areas: Adelanto, Apple Valley, Baker, Barstow, Big Bear, Helendale, Hesperia, Lucerne, Needles, Oro Grande, Silver Valley, Snowline, Trona, Victorville, and Yucca Valley.

Q: What services does DMCC offer?
A: DMCC provides a range of mental and behavioral health services for children and youth from birth through 21. After an assessment is completed, a recommendation for service is determined. If services are warranted, they are tailored to your child’s needs and may include individual, group, and/or family therapy services.

Q: What is the difference between SATS services and ERMHS?
A: SATS (School-Aged Treatment Services) provides individual, group, and/or family therapy for mental and behavioral health needs, addressing moderate to severe symptoms. ERMHS (Educationally Related Mental Health Services) supports students with IEPs by addressing mental health concerns that directly impact their ability to benefit from education).

Q: My child was diagnosed with Autism and their pediatrician referred me to you. Can you help?
A: The DMCC specializes in providing comprehensive behavioral health services, focusing on the evaluation and treatment of a wide range of behavioral concerns. While we do not offer evaluations for Autism specifically, we are dedicated to supporting individuals with various behavioral health challenges through tailored interventions and evidence-based practices to improve overall well-being and quality of life.

Q: Does your agency treat Autism?
A: We do not specialize in treatment specific to Autism; however, we do treat other diagnoses that are commonly diagnosed alongside Autism, such as attention deficit disorders or anxiety. If your child is not receiving services through DMCC, please submit a referral to begin the process of having your child assessed to determine if they qualify for counseling services.

Q: My student has DMCC services listed on their IEP, but there are no goals. Are they receiving services?
A: Please contact the assigned clinician for clarification. If you do not have the assigned clinician’s contact information, call DMCC at (760) 552-6700 for assistance.

Q: Can a clinician fill out the SSI determination, Care of Household Member form, or provide a letter to the school stating it is medically necessary for the client not to attend school?
A: Please speak directly with your assigned clinician to determine what can be provided based on your child’s treatment and needs. If you do not have the assigned clinician’s contact information, call DMCC at (760) 955-3601 for assistance.

Q: I need to get a copy of my child’s records from DMCC?
A: You will need to submit a Medical Records Request. 

Q: Who can fill out the Medical Records Request? Once it is filled out, how long until I receive my child’s records?
A: A parent, legal guardian, or authorized representative can complete the Medical Records Request form. Once submitted, please allow 14 business days for processing.

Q: I am joining the military and need all my previous records.  How can I obtain them?
A: You can begin the process to obtain your records by completing the “Medical Records Request” authorization form, which is available on our website.  

Q: Is there parent trainings or workshops available that I can attend?
A: CAHELP Outreach Team provides workshops/training at local school sites in English and Spanish.  For current workshops/training, please contact the Outreach Team (760) 955-3586.  Make sure to follow the Outreach Team on social media for updates.

Q: Are parent training sessions free or is there a cost for parents/caregivers?
A: CAHELP Outreach Team does not charge a fee to parents or caregiver for parent training and workshops.  For further questions please contact the Outreach Team (760) 955-3586.  Make sure to follow the Outreach Team on social media for updates.

Q: What languages are the Outreach parent training offered?
A: CAHELP Outreach Team offers in both English and Spanish. The team is bilingual and happy to provide support in either language to ensure that all parents and caregivers can participate comfortably.  For further questions please contact the Outreach Team (760) 955-3586.  Make sure to follow the Outreach Team on social media for updates.

Q: Who can I contact if I need help with resources?
A: You can reach out to the CAHELP Outreach Team (760) 955-3586 or email outreach@cahelp.org. 

Q: What does the Outreach Team Do?
A: Our Outreach Team focuses on fostering relationships between Local Education Agencies (LEA), pre-school programs, communities, children, and families.  They support family and community engagement by providing resource connections, family workshops, and information about local events.  If you have any questions, please feel free to reach out (760) 955-3586 or email outreach@cahelp.org. 

Q: How long does it take to hear back after submitting a referral?
A: Referrals are processed within 3–5 business days. Once processed, a letter will be mailed to the address provided on the referral. Feel free to contact DMCC at (760) 955-3601 to schedule your child’s assessment after this time frame.

Q: Who can submit a referral?
A: Parents, Caregivers or Guardians: A Parent/Guardian. If the referral is filled out by someone other a parent/guardian, they must informed the Parent/Guardian the referral is being made. If the client is a foster kiddo please be sure to provide the social workers information and note that the social worker will need to provide additional documents. 

Teachers or School Staff: Educators often identify students who may benefit from special education, counseling, or other services and may complete a online referral. Please inform the parents, caregivers, or guardians that the referral was submitted as they will receive a letter in the mail to schedule an assessment.

Pediatricians or Medical Professionals: Doctors may refer your child for  mental health services, or developmental evaluations. Please inform the parents, caregivers, or guardians that the referral was submitted as they will receive a letter in the mail to schedule an assessment.

State or Local Agencies: Other community based organizations, Early Intervention Programs or Child Find services may provide referrals.

Social Workers or Counselors: Professionals working with your family may suggest mental health services to address specific needs.

Q: How to submit a referral?
A:  An online referral can be submitted online, by fax or in person. If you are not the parent, caregiver or guardian please obtain verbal consent from the parent/guardian to proceed with the DMCC referral and consent to exchange information. They will receive a letter in the mail to schedule the initial assessment.

Q: How can I check the status of a referral?
A: Contact DMCC:

Apple Valley: (760) 955-3601

Big Bear: (909) 866-2165

Yucca Valley: (760) 369-3130

Q: What if I call and I am a family member not listed on the referral?
A: DMCC would need the parent/caregiver listed on the referral to give permission to speak with you. This will be documented on a release of information.

Q: How long does a referral stay open if there was no an assessment scheduled?
A: Referrals remain open for 6 weeks from the date they are processed. If an assessment is not scheduled within this timeframe, a new referral may need to be submitted. Feel free to contact DMCC at (760) 955-3601 to inquire.

Q: I have a foster child and I submitted a referral. Why can I not schedule an assessment for the child?
A: For foster children, DMCC may require documents from the social worker. Please provide DMCC with the social worker’s phone number or ask the social worker to contact us.

Q: Why do you need to obtain court documents to schedule an assessment when the school did not require them?
A: DMCC requires legal documentation to ensure appropriate consent is provided for treatment, especially in cases involving custody agreements. This policy helps protect the rights of the child and all legal guardians.

Q: I went to court, and there is custody paperwork, but it has been a long time, and the other parent is not involved or reachable. My child needs therapy. What do I do?
A: If custody paperwork exists but the other parent cannot be reached, DMCC may still require documentation to proceed. Please contact DMCC for guidance on what additional steps or alternative documentation might be acceptable based on your situation.

Q: I have legal custody of my child that has been established through the court, why do you need the paperwork?
A: If custody paperwork exists, we will need to review the documentation to assure we are following the court’s orders. Please note if there is joint or shared custody, both responsible parties must agree to move forward with the assessment.  Feel free contact DMCC for guidance on what additional steps or alternative documentation might be acceptable based on your situation.

Q: Do you provide speech services?
A: We do not provide standalone speech services. Please contact your local school district for assistance.

Q: My 4-year-old child needs speech services. Does DMCC provide these services?
A: DMCC does provide speech services. However, for children aged 4, you should contact your local school district for assistance.

Q: What is trauma-focused therapy?
A: Trauma-focused therapy is a specialized approach designed to help individuals process and recover from traumatic experiences. It focuses on building coping skills, emotional regulation, and resilience while addressing the impact of trauma.

Q: My son/daughter is receiving services from DMCC for individual therapy. Do you provide family therapy?
A: DMCC provides services for children zero through 21. At times, family therapy may be appropriate to help your child achieve success and this decision will be determined with your child’s clinician. If you want services for other child(ren) in your home,  please complete the online referral. You may contact our office so we can link you to our Outreach team or call 211 for further resources for family therapy.

Q: What is group therapy?
A: Group therapy involves a small group of clients working together with a clinician to address shared goals. Activities may include building social skills, developing coping strategies, or managing emotions in a supportive environment.

Q: Do you offer psychiatrist services?
A: Yes, DMCC currently has a psychiatrist which services can be requested during the initial assessment.  Due to a high volume of referrals to the Psychiatrist, services are limited to the highest risk clients. Let the assessing clinician know if your child wants to receive medication management and the clinician can submit a referral.  

Q: Do you offer Occupational or Physical Therapy?
A: Please contact the school district for information regarding Occupational or Physical Therapy. 

Q: What tools can help my child regulate their emotions?
A: Tools such as emotion flashcards, sensory bottles, deep breathing exercises, and mindfulness techniques can help children manage their emotions.

Q: Can DMCC start services for my student immediately?
A: Services cannot begin until an assessment is completed and eligibility is determined.

Q: Where will services take place?
A: DMCC offers services in various locations, including office-based, school-based, telehealth and home-based settings. The service location will be discussed with your provider based on your child’s needs.

Q: How long will it take for services to start after the initial assessment?
A: Services typically start within 2–3 weeks but may take up to 60 days after the initial assessment is completed. If you do not hear from the clinician or your child is not seen at school within that time frame, please contact DMCC at (760) 955-3601 .

Q: Will my child always have the same clinician?
A: This depends on factors such as your child’s age, needs, program, site clinician assignment, and your location.

Q: I don't know my child's counselor email address or phone number.  How do I get ahold of them?
A: Please contact DMCC at (760) 955-3601 .

Q: Can parents/caregivers participate in therapy sessions?
A: Yes, parent/caregiver participation is encouraged if it is clinically appropriate. Some sessions include joint activities to strengthen bonds and practice skills.

Q: Is parent/caregiver involvement in therapy important?
A: Parent/caregiver involvement can be highly beneficial and often included in sessions for younger children. Clinicians will provide guidance and strategies to strengthen your connection and support your child effectively.

Q: How often will my child receive services?
A: The frequency and duration of services are determined collaboratively by the parent/caregiver, client, and service provider to meet the child’s specific needs.

Q: What happens during a therapy session?
A: Therapy sessions are tailored to the child’s needs and may involve activities like play, art, or talk therapy. Sessions often focus on teaching coping skills, improving emotional regulation, or addressing specific behavioral challenges.

Q: Will my child be seen weekly for services?
A: The frequency of services depends on the child’s IEP and/or treatment needs.

Q: I think my child is improving, but I don’t want services to end. What should I do?
A: Services can only continue if there is a legitimate clinical need. Please speak with your child’s clinician to discuss your concerns.

Q: Can a clinician complete forms for SSI determination or provide medical necessity letters?
A: Please contact your clinician for specific requests, as these are addressed on a case-by-case basis.

Q: Why does my child need to attend therapy every week?
A: Weekly therapy sessions provide consistency and allow your child to build trust with their clinician. Regular sessions also support ongoing progress in addressing the problems and needs identified during the assessment.

Q: Can I request a different clinician if I feel the current one isn’t a good fit?
A: Yes, you can request a different clinician. Your child’s comfort and therapeutic progress are important. Please contact DMCC to discuss your concerns, and we will work with you to address them.

Q: What happens if my child misses too many therapy appointments?
A: Consistent attendance is crucial for effective therapy. If multiple sessions are missed, services may be  discontinued. Please contact DMCC if you have challenges that affect attendance so we can assist you in maintaining your child’s services.

Q: How long will my child be in therapy?
A: The length of therapy varies based on your child’s needs and progress. Clinicians will regularly assess progress to ensure that services are provided as long as they are medically necessary.

Q: Can I stay in the room during my child’s therapy sessions?
A: Parent or caregiver involvement depends on clinical recommendations and the type of therapy provided. For younger children or family-focused therapy, parent participation may be encouraged. Please speak with your clinician for more details.

Q: Are therapy sessions confidential?
A: Yes, therapy sessions are confidential, except in situations where safety is a concern (e.g., risk of harm to self or others, abuse, or neglect). Your clinician will discuss confidentiality limits with you at the beginning of services.

Q: My child is nervous about starting therapy. How can I help?
A: Encourage your child by explaining that therapy is a safe space to share feelings and learn new skills. Reassure your child that the clinician is there to help and that it is okay to take time to feel comfortable.

Q: Can therapy be provided in my home or virtually?
A: DMCC may offer telehealth sessions depending on your child’s needs and circumstances. In-home therapy is also an option and will be determined based on your child’s needs. Please discuss options with your clinician.

Q: Will my child’s teacher be involved in their therapy?
A: Teachers are not typically involved in therapy sessions but may collaborate with clinicians to support your child’s progress in the school setting if parental consent is provided.

Q: What if my child refuses to participate in therapy?
A: It’s common for children to feel hesitant about therapy. Clinicians are trained to engage children and build rapport over time. Open communication and encouragement from caregivers can also help ease resistance.

Q: Can I request therapy in a language other than English?
A: Yes, DMCC offers therapy services in multiple languages. Please inform us of your preferred language during the referral process so we can match your child with an appropriate clinician.

Q: What should I do if my child doesn’t like their therapist?
A: If your child does not like  the therapist, please let us know. A positive therapeutic relationship is important and we can explore options.

Q: Does DMCC provide therapy for children with developmental delays or disabilities?
A: Yes, DMCC provides specialized therapy services for children with developmental delays or disabilities for ages 0-5 years. If your child is over the age of 5, we will complete an assessment to determine if mental health services are appropriate. Our clinicians tailor interventions to meet each child’s unique needs.